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Support Policy Page
This Support Policy outlines the guidelines for the support services provided by S L Yevobay Group of Companies PVT LTD ("us," "we," or "our") for users of Yevobay.com (the "website"). By using our website and seeking support, you agree to comply with the terms and conditions outlined in this policy.
1. Types of Support
We provide support in the following areas:
1.1. Technical Support: We offer assistance with technical issues related to the functionality and usage of the website.
1.2. Product Support: We provide guidance and information related to our products, services, and orders.
1.3. General Inquiries: We address general inquiries and questions about our website, policies, and other related matters.
2. Support Channels
You can access support in the following ways:
2.1. Contact Form: You may use the contact form on our website to submit support inquiries.
2.2. Email: Contact our support team at support@yevobay.com for assistance.
2.3. Phone: Reach us at +94 70 115 5577 during our business hours for immediate support.
3. Support Availability
Our support services are available during our business hours, which are 8 AM to 5 PM
4. Response Time
We strive to respond to your support inquiries in a timely manner. Response times may vary depending on the complexity of the issue and the volume of inquiries. We aim to acknowledge your inquiry within 1 day and provide a resolution as soon as possible.
5. Support Limitations
5.1. Scope: We provide support for issues related to our website, products, and services. We do not offer assistance for third-party products or services.
5.2. Abuse: We reserve the right to terminate support services for users who engage in abusive or inappropriate behavior towards our support team.
6. Responsibilities of Users
To ensure a smooth support process, we expect users to:
6.1. Provide Information: When submitting a support inquiry, please include all relevant information, including your contact details and a detailed description of the issue.
6.2. Cooperate: Respond to our support team's requests for additional information promptly and provide access to your account if necessary.
6.3. Respect Guidelines: Refrain from submitting multiple duplicate inquiries for the same issue. We will address each inquiry in the order they are received.
7. Limitation of Liability
To the fullest extent permitted by applicable law, SLY Group of Companies LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our support services.
8. Contact Information
If you have any questions or concerns regarding this Support Policy, please contact us at:
Address: 30 N Gould St Ste R, Sheridan, WY 82801
Phone: +94 70 115 5577
Email: support@yevobay.com
By seeking support from Yevobay.com, you agree to this Support Policy. We encourage you to review it periodically to stay informed about the support services provided and your responsibilities as a user.
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