Terms & Conditions

Introduction

S L Yevobay Group of Companies PVT LTD, hereinafter referred to as Yevobay is an e-commerce company that serves customers across Sri Lanka. This user agreement governs the use and access of the www.yevobay.com site, its sub domains and mobile app. By accessing the Yevobay services, you agree to be bound by this user agreement. Yevobay reserves the right to amend, modify, omit and add to this user agreement without prior notification and it is deemed to have been thus updated once published online.

Definitions

User - Any party that accesses, browses, purchases from Yevobay (may be referred to as you in the document)

Customer - The party that makes a payment for an order

Recipient - The party that receives the item ordered by a customer, in the event that the customer is not ordering for him/herself

User Account

3.1 Privileges of the User Account

In order to avail yourself of certain services and to be eligible for Yevobay loyalty points, users can register for a Yevobay User Account. The registration of such an account is based on the email address and Yevobay would not be able to reassign such points or previous order details from other user accounts.

3.2 Confidentiality of the User Account

The user name, password and any other sensitive information need to be kept confidential. The responsibility of any unauthorized use of your account or its details will be borne by you and Yevobay will not assume any liability for actioning the instructions that come via the logged in user account without any further verification.

Permissible to Access the Site

As per the governing laws of one's country, one should be legally permitted to access an e-commerce site and enter into contractual agreements. By accessing the site, you confirm that you are 18 years or older and are shopping for personal purposes only.

Use of the Site

The Yevobay site, its sub domains and app shall not be used for any fraudulent purpose or for spreading of viruses. It should not be used to test cards or for money laundering.

Purchases

All purchases should be for self or for a known party. In the event you are acting as an agent for another, there has to be an established connection or contractual obligation between yourself and the person on whose behalf you are acting.

Payments for Purchases

7.1 Methods of Payment

There are multiple payment methods which can be chosen. One must always use one's own card or other payment mechanism to settle the due amounts to Yevobay.

7.2 Receipt of Payment

For orders where payment has to be made prior to delivery, Yevobay will not process the order until full payment is duly made. Yevobay will not be responsible for any delays in processing due to a delay in payment.

7.3 Payment Disputes

In the event of a dispute in payment, Yevobay reserves the right to take actions of recourse, including but not limited to recovering the amounts from the recipient of the order.

Product Variations

There could be variations in the colors and design in the actual product when compared to the product displayed on the site.

Out of Stock Items

There could be rare instances where the product you require is not available at the time of fulfillment. In such cases, Yevobay reserves the right to substitute with a similar product or notify you and discuss possible alternatives.

Product Notes and Tags

Users must mandatorily pay attention to the notes and tags on the site which provide important details of the deliverability, lead time, and limitations of certain products. Yevobay will not be liable to action or meet the expectations in the event any orders are placed without considering such published information.

Returns and Refunds

11.1 Defective/Damaged Items

If the item is defective, it should be reported within 3 days of receipt of the product. Such complaints should be directly lodged through the Yevobay support channels. Upon receipt of the complaint, Yevobay will arrange to collect and scan the product. In the event that it is revealed during the quality scan that the product has been tampered with or misused, thus causing the defect, there will be no compensation provided.

11.2 Returning of Items

In the event that you wish to return an item for any reason other than a defect/damage, Yevobay reserves the right to refuse acceptance of such returns. Should you wish to make a complaint, such complaints should be directed to Yevobay support.

Intellectual Property

All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Yevobay or its licensors. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

Force Majeure

The occurrence of an event which materially interferes with the ability of a Party to perform its obligations or duties hereunder which is not within the reasonable control of the Party affected or any of its Affiliates, and which could not with the exercise of Diligent Efforts have been avoided ("Force Majeure Event"), shall not excuse such Party from the performance of its obligations or duties under this Agreement, but shall merely suspend such performance during the Force Majeure Event.

Governing Law

This Agreement shall be governed by and construed in accordance with the Laws of Sri Lanka and in the event any dispute or difference arising between the Parties in connection with or arising out of this Agreement such dispute or difference shall first be discussed among the Parties in a spirit of mutual co-operation. In the failure to resolve any disputes the aggrieved Party shall have the right to pursue and/or initiate action in a court of competent jurisdiction within Sri Lanka.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

S L Yevobay Group of Companies PVT LTD
54/41, Piliyandala road, Boralesgamuwa
Email: [email protected]
Phone: +94 70 115 5577

Last updated: February 28, 2025